Service Evidence in Preferred Public Universities and Its Student Learning Motivations

Abstract

Facilities and infrastructure, are the service evidence of a higher education institution.
Through survey method from 375 students at the faculty of natural sciences at 3 preferred public
universities in a province, a distribution of instruments in the form of a Likert scale questionnaire
was conducted and the results were processed using SEM. The results showed that almost 90%
college student tend to give the best mark towards service evidence performance in their college.
It means that the perspective of service evidence is aligned with the performance felt by the student.
In terms of learning motivation descriptive analysis shows student learning motivation tends to be
positive, meaning the learning motivation of students from public universities is in high category.